Please provide us with your most up-to-date insurance information prior to your appointment. We ask that you check with your insurance company before your appointment to verify your benefits and eligibility. All initial evaluations are scheduled for approximately 1 hour and follow-ups are scheduled between 20-30 minutes long.

Visit our insurance page to view the most up-to-date insurance information.

Our current self-pay rates are $300 for a new client; $150 for a follow-up, and $100 for a counseling session.

Are you uninsured, have Medicaid or Medicare with secondary Medicaid? SouthLight has a variety of treatment options available to help in your recovery journey. Please call 919-787-6131.

• Plan to arrive 15 minutes early to check-in, complete paperwork, review your demographics, and update your insurance information.
• If your insurance has changed, contact our office with your new insurance information and bring a copy of your card to your next appointment.
• Review client rights and privacy notice.
• Bring a form of payment, your photo ID, and your insurance card to the appointment.
• If you are scheduled for medication management/MAT, please bring a list of medications and any pertinent medical history that may be beneficial for your treatment plan.
• If you arrive 10 minutes past your appointment time, you may be asked to reschedule.

• Please provide the best contact number and email address in order to receive initial paperwork and complete your telehealth conference.
• If your insurance has changed, contact our office prior to your appointment so that your visit is billed correctly.
• Treat your visit as if you were in the office. Find a quiet, private space to complete your virtual call(s) that will have limited or no interruptions or distractions. If you are using Wi-Fi, make sure you have a secure connection.
• Avoid public places when completing telehealth services that contain private information.
• You will receive your invite link at the time of your scheduled appointment either by text message or email. Make sure to allow access to your camera AND microphone.
• Please log on within 10 minutes of your scheduled appointment time in order to complete your session or you may be asked to reschedule.

Please speak to your pharmacist first and allow them to check your file. If there are no prescriptions on file, call 919-787-6131 x 1501 and we will notify your provider. Please note, refill authorizations are at the discretion of your provider.

Clients with commercial insurance can make online payments or call one of our billing representatives who are able to assist in taking a payment by phone (919) 787-6131 x 1501.

For questions regarding billing, please call (919) 787-6131 x1501 or email billing@southlight.org